Ongoing
Skill Development Classes
Click here to see the current schedule
of classes
Communicating
in the Workplace
Effective communication
is the cornerstone of career success.
In this class participants learn and practice communication skills
to:
- listen more effectively to customers,
coworkers, supervisors;
- stay calm in conflict;
- resolve problems respectfully; and
- present views and ideas calmly and
appropriately.
Participants get ample time to
practice these skills in class. Lively instruction and class
discussions focus on how to apply the skills in the workplace.
Previous participants consistently report improved work relationships
and job satisfaction due to using the skills from this class.
Topics include:
- Active listening
- Starting difficult conversations
- Providing positive feedback
- Responding to concerns
- Presenting your views
- Handling insults
- Managing conflict
Length: 10.5 hours (3 half-day
sessions)
Team
Building in the Workplace
Everyone wants to
be on a team that is successful. In this class participants
learn and practice team skills that:
- improve the productivity of
team meetings;
- promote contributions of all
team members; and
- use goal setting and consensus
building techniques productively.
Participants practice the skills
in challenging team exercises. Lively instruction and class
discussions focus on how to apply the skills in the workplace.
Previous participants report improved team productivity when
they use the skills from this class.
Topics include:
- Basic team roles
- Facilitating/Helpful
roles
- Decreasing harmful team behaviors
- Communicating with teammates
- Building consensus
- Setting team goals
- Holding effective meetings
- Team leadership
Length: 10.5 hours (3 half-day
sessions)
Problem
Solving in the Workplace
The ability to respond
quickly to the changing demands of customers is essential
for the success of any enterprise. In this highly interactive
class, participants learn clear
problem solving steps using data and objective methods to
analyze and creatively solve problems. They also learn how
to explore problem solving
with an emphasis on the team environment and on customer expectations.
Topics include:
- 5 systematic steps to better problem solving
- Identifying problems
- Discovering customer expectations
- Finding the root cause
- Problem solving in a group
- Brainstorming solutions
- Implementing and monitoring solutions
Length: 9 hours (3 half-day sessions)
Half-Day
Classes for Work Groups
Listening to Customers
and Co-workers
This highly interactive workshop focuses
on the essential skill of active listening to enhance customer
relations and reduce conflict. It is great for new employees
or as a refresher for your seasoned staff.
Length: 3 hours (one half-day session)
Advanced Communicating
Skills for Challenging Situations
Consider this fast-paced workshop
for your seasoned staff that would like additional skills for
reducing misunderstandings, building rapport, handling upset customers.
Length: 4 hours (one half-day session)
Team Tools
Consider this fast paced workshop
for your team kick-offs or to energize and focus an established
team. Practical tools such as effective meeting tools and
building consensus are presented.
Length: 3 hours (one half-day session)
Individualized
& Confidential Assessment
This is a great tool to develop and
reward your up-and-coming staff. Help them tap into their
strengths to use in your organization and for their career development.
• In-depth exploration of six
key skill area using a well-tested system of workplace simulation
• Personalized and confidential
feedback and coaching with our specially trained staff covering
a discussion and plan for skill growth along with a focus on applying
skills in the workplace.
Employees are assessed in six key skill
areas:
- Facilitation: Motivating others
to succeed
- Influence: Actively guiding
team members
- Commitment to Quality: Taking
action to ensure quality
- Customer Service Orientation:
Meeting or exceeding the expectations of others
- Problem Solving: Exercising
sound judgment and reason in decision-making
- Listening: Understanding information and implied meaning
Flexible
Delivery Options
Our Ongoing
Training Program
Our Communicating, Team Building and
Problem Solving classes are presented every month at our location
in Sunnyvale, Calif. Consider sending individuals from your
staff to these classes as needed. Each class is presented
in 3 half-day sessions in the same week. Click here to view our current
training calendar.
Training for Your Work Groups
Come to our Sunnyvale location or
we will come to your location to present the training topics that
meet your needs. Various scheduling options are available,
such as half day sessions presented in consecutive weeks for the
longer classes.
We serve cities within the San Francisco
Bay Area. Services can be provided at our Sunnyvale location or
at your place of business.
